Last updated: 4 April 2023
Author: Sarah-Louise Jeffries
If you need to cancel a parent consultation, please call Dyslexia Support Consultancy (0781 8063634) as soon as possible and we will try to rearrange the session. Cancellation of a consultation should not be made by email. Dyslexia Support Consultancy will not give refunds for missed sessions. The professional will have reserved time in his/her timetable for the session.
If a professional has to cancel a session you will be offered an alternative time.
Our General Data Protection Regulation (GDPR) Compliance Statement at www.dyslexiasupportconsultancy.com outlines how we ensure the security and protection of the personal information we process and provide a compliant and consistent approach to data protection.
During an assessment, it may be necessary for the assessor to make an audio recording of the individual’s responses to a particular test. This will allow the assessor to review responses when analysing the results. The recording will be deleted as soon as the report is sent to you (within 3-4 weeks from the date of the assessment).
Assessment reports and any information regarding a parent consultation for individuals under age 16 is held until their 24th birthday. For anyone over the age of 16, we hold assessment reports for a period of up to six years.
After this time Dyslexia Support Consultancy will not be able to supply you with a copy of your assessment report. We strongly recommend that you keep a copy of your report and password securely.
Once you have received a final assessment report all raw data test sheets will be permanently destroyed.
We are committed to protecting children and young people who receive Dyslexia Support Consultancy services. We also aim to ensure those children who attend Dyslexia Support Consultancy and any other children who may come to the attention of Dyslexia Support Consultancy receive the protection and support they need if they are at risk of abuse.
Our Safeguarding Policy at https://dyslexiasupportconsultancy.com/safeguarding-policy-procedure/ applies to anyone working at or on behalf of Dyslexia Support Consultancy.
If you have any complaints about your experience with Dyslexia Support Consultancy, or how we handle your personal data, please contact us so we can resolve the issue, where possible: https://dyslexiasupportconsultancy.com/code-of-practice/